Microsoft Services Business Lead

Location: UK – Hybrid

Employment Type: Full-time

Experience: 5–7 years

Salary: £50,000–£60,000 per year

About the Role

We are looking for an experienced Microsoft Services Business Lead to manage and grow customer relationships across the UKI market.

This is a customer-facing role combining Account Management, Microsoft Services knowledge and technical pre-sales. You will understand customer requirements, identify suitable solutions, lead commercial and solution discussions, and work closely with technical specialists who manage implementation and delivery.

Key Responsibilities

Account Management & Growth

• Manage and develop strong, long-term relationships with customers.
• Understand customers’ technology environments, business priorities and evolving requirements.
• Identify renewal, upsell and cross-sell opportunities across Microsoft and IT services.
• Conduct regular account reviews and maintain a healthy opportunity pipeline.
• Manage commercial discussions, proposals and negotiations through to closure.

Technical Discovery & Pre-Sales

• Lead customer discovery meetings and translate requirements into appropriate technology solutions.
• Provide solution guidance across Microsoft 365, SharePoint, IT Support, Desktop Services, Cloud and Cybersecurity.
• Confidently lead both technical and commercial conversations with customer stakeholders.
• Develop proposals and solution presentations in collaboration with technical specialists.
• Ensure proposed solutions are practical, commercially viable and aligned with customer requirements.

Customer & Delivery Coordination

• Act as the key link between customers and internal technical teams.
• Translate customer requirements into clear briefs for implementation and delivery.
• Coordinate with technical teams throughout the customer lifecycle to maintain alignment and service quality.
• Maintain ownership of the customer relationship while specialist teams deliver the technical solution.

What We’re Looking For

• 5–7 years’ experience in Account Management, Microsoft Services, Managed IT Services or technology solutions.
• Strong track record of managing and growing B2B customer accounts.
• Good working knowledge of Microsoft 365 and related Microsoft technologies.
• Exposure to IT Support, Cloud, Cybersecurity, SharePoint and infrastructure services.
• Experience in technical discovery, solution positioning and pre-sales.
• Strong commercial awareness with the ability to identify and convert account-growth opportunities.
• Confident engaging with senior business and technology decision-makers.
• Strong presentation, negotiation and relationship-management skills.
• Ability to work effectively with technical specialists and translate between customer requirements and technical solutions.

The Profile We’re Looking For

We’re looking for an experienced Account Manager who is commercially strong and technically credible.

You should be able to understand what a customer needs, confidently discuss the available technology options, shape the right solution and develop the relationship into a long-term business partnership.

Account Management | Microsoft Services | Technical Pre-Sales | Customer Growth

Ready to Make an Impact?

If you understand Microsoft and IT services, enjoy building strategic customer relationships and can turn customer requirements into commercially successful technology solutions, we’d like to hear from you.